Refund Policy

Last Updated: September 25, 2026

This policy applies to paid BaaSdrop plans and is part of the Customer Terms of Service.

First payment: 14 days

If you're not happy with a paid plan, you can get a full refund of your first payment for that plan by asking within 14 days of the payment. Email support@baasdrop.com from your account's email address and tell us which workspace it's for. You don't need to give a reason.

A refund cancels the plan, and your workspace goes back to Free.

What isn't refundable

• Renewals. Later monthly payments on the same plan. You can cancel at any time from the console, and the plan stays active until the end of the period you've paid for.
• Usage charges. Storage, bandwidth, and AI usage above your plan's included amounts, billed in arrears. These pay for resources already consumed.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. Refunds are issued by Paddle to your original payment method, usually within 5–10 business days of approval.

Your statutory rights

Nothing in this policy limits any right you have under the consumer protection laws that apply to you.